Refund policy

Refund & Return Policy (USA)

At Yavix, we are committed to providing premium-quality products that combine everyday practicality with timeless style. Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase for any reason, we offer a straightforward, transparent, and hassle-free return process.

1. Return Window

We proudly provide a 30-Day Return Policy, allowing you to request a return within 30 days from the date your order is delivered. Unfortunately, once 30 days have passed after delivery, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following requirements:

  • The product must be unused, unworn, and returned in the same condition in which it was received.
  • It must be sent back in its original packaging.
  • All original tags, accessories, and informational inserts must remain included.
  • A valid proof of purchase or order confirmation number must be provided.

Please note that returns which do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining clear and fair return policies for every customer.

Defective, Damaged, or Incorrect Items:
If the product you receive is damaged, defective, or different from what you ordered, Yavix will cover the full cost of return shipping. A prepaid return label will be provided, and you may choose either a full refund or a replacement at no additional cost.

Customer Remorse / Change of Mind:
If you decide to return an item because you changed your mind, selected the wrong size or style, or simply no longer need it, the return shipping costs will be the responsibility of the customer.

4. Restocking Fees

We strive to keep our return process as customer-friendly as possible. For that reason, Yavix does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is quick and simple. Follow the steps below:

  • Step 1 – Contact Us:
    Email us at support@yavix.shop with your Order Number, the reason for your return, and clear photos of the product. (Photos are required for damaged or defective item claims.)
  • Step 2 – Receive Instructions:
    Our customer support team will review your request and reply within 24 hours with return authorization and detailed return instructions.
  • Step 3 – Ship the Item:
    Carefully package the item in its original packaging and send it to our official return address:Yavix Returns 1112 Northlake Dr, DeSoto, TX 75115, USA

6. Refunds Process

After we receive and inspect your returned item:

  • You will receive an email notifying you whether your refund has been approved or rejected.
  • If approved, your refund will be issued to your original payment method.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to process and post the refund to your account.

7. Exchanges

The quickest and most effective way to receive the item you want is to:

Return your original item by following the return process above.
After your return has been accepted, place a new order for the item you wish to purchase.

8. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Products marked as "Final Sale" at the time of purchase.

Need Help?

If you have any questions or need assistance with your return, our support team is always happy to help. Please feel free to contact us:

BUSINESS NAME: Yavix

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (972) 514-6789

BUSINESS MAIL: support@yavix.shop

BUSINESS ADDRESS: 1112 Northlake Dr, DeSoto, TX 75115, USA